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TheWolfe · June 2nd, 2016, 11:14

Just an update: The factory reset did not work. I wound up buying a new phone. I only had that last phone since September!

dendrin · June 5th, 2016, 19:31

Quote:

Originally Posted by TheWolfe

Just an update: The factory reset did not work. I wound up buying a new phone. I only had that last phone since September!

What reason did the tech give for not being able to reset?

mebalshaw · June 6th, 2016, 10:57

Doesn't your phone just get swapped?

Here in the UK we have a contract (usually for 2 years) that includes the phone, data, texts and calls. At the end of that period you can either cancel the contract and keep the phone, or just take out another contract with another new phone (you still keep the old one). If anything goes wrong with the phone (including loss or damage) in that time, I just get another free of charge.

In my case I currently have a Sony Xperia Z5 with 4GB of data, and unlimited calls and texts for ?35 a month.

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June 2nd, 2016, 11:14	#1
TheWolfe VIPOS Join Date: Feb 2012 Location: USA Posts: 1,707 : 0 For This Post 3,556 Total	Just an update: The factory reset did not work. I wound up buying a new phone. I only had that last phone since September!

June 6th, 2016, 10:57	#3
mebalshaw VIP Honored Join Date: Aug 2010 Location: Manchester, UK Posts: 374 : 0 For This Post 1,459 Total	Doesn't your phone just get swapped? Here in the UK we have a contract (usually for 2 years) that includes the phone, data, texts and calls. At the end of that period you can either cancel the contract and keep the phone, or just take out another contract with another new phone (you still keep the old one). If anything goes wrong with the phone (including loss or damage) in that time, I just get another free of charge. In my case I currently have a Sony Xperia Z5 with 4GB of data, and unlimited calls and texts for ?35 a month.